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Falkland Islands Government is committed to providing high-quality customer services. We value feedback and use information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us.

What is a complaint and what can I complain about?
We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf. You can complain about things like:
• delays in responding to your enquiries and requests
• failure to provide a service
• our standard of service
• treatment by or attitude of a member of staff
• our failure to follow proper policies and procedures or to comply with legislation

Who can complain?
Anyone can make a complaint, including the representative of someone who is dissatisfied with our service.

How do I complain?
You can complain in person at the departmental office, by phone, in writing, email via our complaints form. It is easier for us to resolve complaints if you make them quickly and directly to the department concerned. So please talk to a member of our staff at the department you are complaining about. Then they can try to resolve any problems on the spot.

When complaining, tell us:
• your name and address
• as much as you can about your complaint and what has gone wrong
• how you want us to resolve the matter.

How long do I have to make a complaint?
Normally, you must make your complaint within one month of the event you want to complain about. If you feel that the time limit should not apply to your complaint, please tell us why.

Quick guide to our complaints procedure

flow chart

Files:
FIG Complaints Form
Date 2016-08-31 Filesize 18.61 KB Download 56
FIG Corporate Complaints Procedure Leaflet
Date 2016-08-31 Filesize 347.05 KB Download 47
FIG Corporate Complaints Procedure
Date 2016-08-31 Filesize 509.48 KB Download 195
FIG Complaints Handling Procedure
Date 2016-08-31 Filesize 390.16 KB Download 62
Code of Practice Information
Date 2016-08-31 Filesize 177.31 KB Download 62
Anti Fraud & Corruption Procedure
Date 2016-08-31 Filesize 343.2 KB Download 74
FIG Whistle Blowing Procedure
Date 2016-08-31 Filesize 186.66 KB Download 134