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AT STANLEY LEISURE CENTRE WE AIM TO:

• Provide a high quality service to all our customers
• Respond to our customer needs and listen to their views
• Provide safe, clean, and well maintained facilities
• Provide a customer friendly service
• Actively encourage a healthier lifestyles for all our residents
• Invest in our facilities to improve and upgrade services

HEALTH AND SAFETY
• Our staff will undertake regular training to ensure a safe environment for our customers.
• We will meet the necessary lifeguarding ratios under the Safety in Swimming Pools guidelines.
• We promise to inspect and test all equipment for use by customers and will correct defects within 10 days.
• We will continuously review the management of Health & Safety for the benefit of our customers and staff.
• All staff will be subject to a DBS check.


ENVIRONMENTAL CONDITIONS
• We will maintain the pool water within +/- 1°C of 29°C.
• We will maintain the water quality within approved industry guidelines and undertake external microbiological testing of our pool water.


CLEANLINESS
• We promise to ensure all areas have a specific cleaning and inspection schedule.
• The toilets and changing rooms will be checked at least every hour and the inspection boards updated.
• We will react promptly to cleanliness issues raised by customers.


SERVICE QUALITY
• All staff will wear a uniform with pride.
• We will answer the telephone promptly, in a polite and courteous manner.
• All staff will answer any queries you have concerning our operation, if a member of staff cannot help you with your enquiry they will direct you to someone who can.
• Respond to your written, telephone & email comments within 7 working days
• All comments, complaints or suggestions will be taken seriously. Please speak directly to a member of staff or complete a customer feedback form.
• All information received will be treated in the strictest confidence.


PROGRAMME
• We will provide a varied programme which will offer all age groups the opportunity to participate in leisure activities.
• We aim to develop partnerships to provide opportunity for sports participation in our facilities.
• We will maintain a pricing policy that encourages access for all.


ACCESSIBILITY
• We will strive to ensure our facilities are accessible to the whole community


YOU CAN HELP US BY
• Reporting any nuisance or suspicious behaviour
• Co-operating with guidance for use of the facilities and activities available
• Co-operating with staff carrying out their duties
• Reporting any area of dissatisfaction during your visit
• Taking part in surveys and giving general feedback about your visit
• Respecting staff and other customers

 

Opening Hours

Monday 6am to 9pm

Tuesday 6am to 9pm

Wednesday 12noon to 9pm

Thursday 6am to 9pm

Friday 6am to 8pm

Saturday 8am to 6pm

Sunday 8am to 8pm