AT STANLEY LEISURE CENTRE WE AIM TO:
• Provide a high quality service to all our customers
• Respond to our customer needs and listen to their views
• Provide safe, clean, and well maintained facilities
• Provide a customer friendly service
• Actively encourage a healthier lifestyles for all our residents
• Invest in our facilities to improve and upgrade services
HEALTH AND SAFETY
• Our staff will undertake regular training to ensure a safe environment for our customers.
• We will meet the necessary lifeguarding ratios under the Safety in Swimming Pools guidelines.
• We promise to inspect and test all equipment for use by customers and will correct defects within 10 days.
• We will continuously review the management of Health & Safety for the benefit of our customers and staff.
• All staff will be subject to a DBS check.
ENVIRONMENTAL CONDITIONS
• We will maintain the pool water within +/- 1°C of 29°C.
• We will maintain the water quality within approved industry guidelines and undertake external microbiological testing of our pool water.
CLEANLINESS
• We promise to ensure all areas have a specific cleaning and inspection schedule.
• The toilets and changing rooms will be checked at least every hour and the inspection boards updated.
• We will react promptly to cleanliness issues raised by customers.
SERVICE QUALITY
• All staff will wear a uniform with pride.
• We will answer the telephone promptly, in a polite and courteous manner.
• All staff will answer any queries you have concerning our operation, if a member of staff cannot help you with your enquiry they will direct you to someone who can.
• Respond to your written, telephone & email comments within 7 working days
• All comments, complaints or suggestions will be taken seriously. Please speak directly to a member of staff or complete a customer feedback form.
• All information received will be treated in the strictest confidence.
PROGRAMME
• We will provide a varied programme which will offer all age groups the opportunity to participate in leisure activities.
• We aim to develop partnerships to provide opportunity for sports participation in our facilities.
• We will maintain a pricing policy that encourages access for all.
ACCESSIBILITY
• We will strive to ensure our facilities are accessible to the whole community
YOU CAN HELP US BY
• Reporting any nuisance or suspicious behaviour
• Co-operating with guidance for use of the facilities and activities available
• Co-operating with staff carrying out their duties
• Reporting any area of dissatisfaction during your visit
• Taking part in surveys and giving general feedback about your visit
• Respecting staff and other customers
